1. Production of our products

Once you have placed your order please allow time for your notebooks to be printed, produced and prepared for shipping ("Production Time"). All orders automatically enter this process exactly one hour after order placement. This process is automated and will therefore commence any day, including weekends and holidays, and any time of the day. The up-to-date Production Time is published on our Production & Shipping information page.

1.1. Production timeframes

The current estimated Production Time is prominently displayed on our Production & Shipping information page, as well as on every product page. The timeframe is kept up-to-date and reviewed on a regular basis, yet are best estimates only and cannot be guaranteed in all instances. Although the Production Time begins one hour after order placement, regardless of the day of the week, the Production Time period does not include weekends and public, federal, State, and/or bank holidays.

1.2. Production delays

In very rare cases, orders may take a little longer in production than expected – in particular, but not solely, large bulk orders. WTF Notebooks may, at our discretion, upgrade such orders to expedited or overnight shipping free of charge without prior notice to The Customer.

1.3. Order changes / cancelation during or after production

All products offered by WTF Notebooks are produced on demand to a customer's unique order containing individual choices of title, cover color, inside page and notebook types. Once an order has entered the Production Time period, it cannot be modified, changed or canceled without incurring a cost for the materials used. If you need to make any significant changes to your order, or you need to cancel it, please contact our customer support team immediately. You will be advised of any associated change or cancelation costs.

In other words: We offer a total of more than 40,000 possible notebook customization combinations to our customers. From both a business and an environmental viewpoint it wouldn't be sustainable to hold stock for every possible choice. Instead, each WTF Notebook is produced 'on demand' based on your unique selection of notebook features. We have gone to great effort to ensure transparency throughout our website, and to be as clear about production times as possible (including stipulation of production timeframes on every product page), but if you missed this information we would love to hear from you to learn how else we may be able to display this information more clearly in the future.

2. Shipping

All orders placed at WTF Notebooks (wtfnotebooks.com) ship from Salt Lake City, Utah, USA, to postal addresses within the contiguous United States, Hawaii, Alaska, and Canada.

We do not ship to PO, APO, FPO, or DPO boxes or to countries other than the contiguous United States, Hawaii, Alaska and Canada—except upon request.

2.1. Shipping costs and timeframes

Shipping begins after the production process is completed.

Shipping is available for a fee based on the number of WTF Notebooks ordered, the total weight of the shipped package and your distance from Salt Lake City.

We provide one (1) or more free shipping methods for all orders containing six (6) or more WTF Notebooks to locations within the contiguous United States. We do not offer free shipping to Alaska, Hawaii or Canada for orders of less than 250 WTF Notebooks.

Shipping timeframes are prominently displayed on every product page, our Production & Shipping information page, our FAQ and at checkout next to each shipping method.

Shipping timeframes are kept up-to-date and reviewed on a regular basis. The shipping timeframes stated exclude weekends and federal/state or bank holidays; however, some shipping methods may deliver on weekends.

The shipping timeframes provided on our website are best estimates only and are not guaranteed.

2.1.1. Shipping to Canada or other locations outside the US

WTF Notebooks does not collect additional duties, fees or taxes for jurisdictions outside the United States. It is The Customer's responsibility to research and pay any additional duties, fees or taxes when importing goods from the United States.

2.2. Shipping delays and issues

2.2.1. Shipping delays / not delivered

When we ship your items, we rely on the carriers to do the best they can to get your order to you within the specified timeframes. Managing delays such as those caused by natural disasters, bad weather or systemic issues is the primary responsibility of the carrier.

Delays are not always considered a loss, especially if we see that an order is still moving through the shipping network. If you are concerned that your order is lost, and it is less than 10 business days since the last estimated delivery date (based on the stated shipping timeframes published on our website), we may ask you to reach out to the carrier directly.

Based on the shipping method selected at checkout, if an order hasn't arrived at least 10 business days after the last estimated delivery date (based on the stated shipping timeframes published on our website), we will initiate an investigation into the delay and determine the whereabouts of the order.

In the rare case that an order is considered lost in transit, WTF Notebooks may offer a full refund or replacement order free of charge and at our discretion.

An item may be considered lost in transit if either:

• The tracking page has not shown any satisfactory status updates for at least 10 business days after the last estimated delivery date (based on the stated shipping timeframes published on our website), OR
• The carrier has confirmed (at any stage during shipment) that the item is considered lost.

In other words: If final delivery of your order is delayed by less than 10 business days, please contact the shipping company and state your tracking number. Since the actual delivery itself is out of our control, contacting the carrier directly is a much faster route to getting a reliable update. If your order appears to be delayed longer than the time periods listed in the two points above, please get in touch with our customer service team. We will be happy to see how we can resolve the issue together with you.

2.2.2. Undeliverable items / returned to sender

If the carrier was unable to deliver an item to you (or the recipient), order tracking may show updates such as 'undeliverable,' 'returned to sender,' or similar. In these cases, WTF Notebooks reserves the right to investigate the cause of the status update before making a decision on eligibility for a refund or free replacement order.

If we find that the affected order is eligible for a refund or free replacement order, this will be arranged as quickly as possible, even if the original item has not been returned to us.

In other words: If your order is undelivered or returned back to us, we will do our best to find out what happened and whether we can offer you a refund or a free replacement order. Unfortunately, when parcels are 'undeliverable' or 'returned to sender', most carriers reduce the item's priority status—which means parcels can take a very long time to be returned to us. In some cases, return orders are simply destroyed by the carrier. For these reasons, if we find your order is eligible for a free replacement, we won't necessarily wait for the original parcel to arrive back to us. Instead, to speed things up, we will simply go ahead with production and shipping of the replacement order.

2.2.3. Delivered but unable to locate

If an order tracking page shows the item as delivered but you (or the recipient) are unable to locate the parcel at the shipping address, we may ask you (or the recipient) to conduct a thorough check of the premises at the shipping address, or contact the carrier or local post office.

Sometimes if a delivery driver is unable to deliver a parcel to you (or the recipient) in-person, they may leave it at the front or back door of a building, on a window sill, on a porch, or behind pot plants or outdoor furniture (to prevent mail theft). In some cases they may also leave the parcel with neighbors, or with reception (if the shipping address is a commercial or apartment address).

In other cases, the delivery driver may bring the parcel to the local post office and leave a note inside the mailbox at the shipping address to inform you or the recipient about pick-up options.

If an order tracking page shows the item as delivered, but you (or the recipient) are unable to locate the parcel at the shipping address, WTF Notebooks assumes no loss; however, we will do our best to assist in your investigations to locate the parcel, and we may only offer a refund or replacement at our discretion.

2.2.4. Incorrect shipping address

Shipping labels for outgoing orders are printed exactly as entered at checkout. We do not modify or change shipping addresses in any way (unless asked to). It is The Customer's responsibility to ensure the accuracy of the order's shipping address prior to placing an order.

WTF Notebooks takes no responsibility for shipping addresses entered incorrectly, but on rare occasions we may be able to update incorrect shipping addresses while an order is still in production.

Once a shipping label has been printed or an order has been picked up by the freight carrier, we are unable to update shipping address details.

In the event that an order has shipped with an incorrect shipping address, WTF Notebooks is under no obligation to refund or replace the order or to follow up with the freight carrier to arrange redirection of the parcel to the correct shipping address. In this case, we would always recommend that you urgently contact the carrier directly to arrange redirection.

WTF Notebooks takes no responsibility for any costs, fees, or losses incurred by The Customer as a result of incorrect shipping addresses entered during checkout.

In other words: If you have accidentally entered an incorrect shipping address during checkout please follow the instructions in your order confirmation email. This allows you to manually update your shipping details up until the order get shipped. If your order has already shipped, it is too late to update the shipping address, but we may be able to offer assistance in good faith. This is determined on a case-by-case basis and is at our discretion.

2.2.5. Other shipping issues

Although WTF Notebooks takes limited responsibility for unexpected irregularities in the shipping process or unforeseen delays that are out of our control, we will always do our best to assist in your investigations to locate a parcel, and we may only offer refunds or replacements at our discretion.

3. Refunds / Replacements

3.1. Manufacturing or printing errors / damage

In the very rare event of any issues occurring with our products – such as manufacturing errors, printing issues, damage to the product or delivery of an incorrect product – WTF Notebooks may, at its own discretion, offer a refund or replacement order free of charge. To be eligible for a refund or product replacement, you must provide photographic evidence of the originally received item(s), and a written summary of the issue, within 30 days from the day the order was delivered by the carrier. Submitted evidence will be reviewed by our customer service team to determine eligibility for a refund or free replacement.

In the case that a replacement order is approved, there is no need to return the original product(s) in question. WTF Notebooks will make every effort to match the replaceable items from the original order. No modifications (e.g. to cover color, inside pages, product size and/or other product specifications) can or will be made to a replacement item.

In other words: If you have received a faulty or incorrect product, please contact our customer service team with your order number, a written summary of the issue, and a photo of the product/s in question. We will do everything possible to correct the situation and provide the most suitable solution.

3.2. Change of mind

WTF Notebooks provide customers with the ability to customize their notebooks from a selection of materials and attributes prior to checkout. Every notebook is made to order from a unique combination of title, cover color, inside page and binding type selected during the ordering process. Because each notebook is unique and produced on demand, we are unable to issue refunds or replacement orders if you have changed your mind on a product – whether in production, in transit or delivered. Please also refer to point 4 in these policies.

3.3. Perceived Quality

We pride ourselves on the quality of our notebooks and review our materials and processes regularly to ensure that the descriptions and specifications of our products are honest and clearly articulated. We also maintain an active customer support channel for any questions customers may have about the quality of our notebooks prior to purchase. Our customers are the true judges of the quality of our products, and we receive an overwhelming amount of positive feedback from our customers in North America and Europe on a daily basis. It is for this reason that we regard requests for refunds and/or returns due to perceived quality as a change of mind. Please refer to point 3.2 above.

4. Returns

WTF Notebooks provide customers with the ability to customize their notebooks from a selection of materials and attributes prior to checkout. Every notebook is made to order from a unique combination of title, cover color, inside page and binding type selected during the ordering process. Because each notebook is unique and produced on demand, we are unable to accept returns for any other reason – bar the reasons stipulated in previous sections of this policy.

In other words: We offer a total of more than 67,000 possible notebook customization combinations to our customers. Each WTF Notebook is produced 'on demand' based on your unique selection of notebook features. From both a business and an environmental viewpoint it wouldn't be sustainable to accept returns only to wait for the 1 in 67,000 chance that another customer happens to purchase the exact same product. We apologize for any inconvenience caused by this, but if you're unhappy with your WTF Notebook please feel free to get in touch and let us know how we can improve.