Refund policy

3. Refunds / Replacements

3.1. Manufacturing or printing errors / damage

If there are any issues with our products—such as manufacturing errors, printing issues, damage to the product or delivery of an incorrect product—WTF Notebooks may, at its own discretion, offer a refund or replacement order free of charge. To be eligible for a refund or product replacement, you must provide photographic evidence of the originally received item(s), and a written summary of the issue, within 30 days from the day the order was delivered by the carrier. Submitted evidence will be reviewed by our customer service team to determine eligibility for a refund or free replacement.

In the case that a replacement order is approved, there is no need to return the original product(s) in question. WTF Notebooks will make every effort to match the replaceable items from the original order. No modifications (e.g. to cover color, inside pages, product size and/or other product specifications) can or will be made to a replacement item.

In other words: If you have received a faulty or incorrect product, please contact our customer service team with your order number, a written summary of the issue, and a photo of the product/s in question. We will do everything possible to correct the situation and provide the most suitable solution.

3.2. Change of mind

WTF Notebooks provide customers with the ability to customize their notebooks from a selection of materials and attributes prior to checkout. Every notebook is made to order from a unique combination of title, cover color, inside page and binding type selected during the ordering process. Because each notebook is unique and produced on demand, we are unable to issue refunds or replacement orders if you have changed your mind on a product – whether in production, in transit or delivered. Please also refer to point 4 in this policy.

3.3. Perceived Quality

We pride ourselves on the quality of our notebooks and review our materials and processes regularly to ensure that the descriptions and specifications of our products are honest and clearly articulated. We also maintain an active customer support channel for any questions customers may have about the quality of our notebooks prior to purchase. Our customers are the true judges of the quality of our products, and we receive an overwhelming amount of positive feedback from our customers in North America and Europe on a daily basis. It is for this reason that we regard requests for refunds and/or returns due to perceived quality as a change of mind. Please refer to point 3.2 in this policy.

4. Returns

WTF Notebooks provide customers with the ability to customize their notebooks from a selection of materials and attributes prior to checkout. Every notebook is made to order from a unique combination of title, cover color, inside page and binding type selected during the ordering process. Because each notebook is unique and produced on demand, we are unable to accept returns for any other reason – bar the reasons stipulated in previous sections of this policy.

In other words: We offer a total of more than 15,000 possible notebook customization combinations to our customers. Each WTF Notebook is produced 'on demand' based on your unique selection of notebook features. From both a business and an environmental viewpoint it wouldn't be sustainable to accept returns only to wait for the 1 in 15,000 chance that another customer happens to purchase the exact same product. We apologize for any inconvenience caused by this, but if you're unhappy with your WTF Notebook please feel free to get in touch and let us know how we can improve.